Preâmbulo

Site edited by:

Nome da empresa: Le Moulin de la Tardoire
Endereço da sede: LA FORGE DE PIERRE PENDU - 16220 MONTBRON - França
Telefone: 05 45 66 41 46
Correio eletrónico: moulintardoire @ bonkdo.com
Capital social: 10000,00€
Diretor da publicação: Matthieu BRUDO
Número único de registo: 79331115000015
Número de IVA: FR50793311150

We are committed to protecting the personal data and privacy of our customers. For this reason, and in accordance with the General Data Protection Regulation (hereinafter referred to as "GDPR"), we hereby inform you of the conditions under which your personal data will be processed by us.

A presente Carta diz exclusivamente respeito aos dados ligados à nossa loja em linha acessível neste endereço (https://moulintardoire.bonkdo.com/privacy/), namely the data :

  • Visitors to our online shop;
  • Persons who have placed an order from our Online Shop;
  • Os beneficiários das referidas encomendas em linha;
  • Participantes na recolha em linha.

A presente Carta está sujeita a alterações, pelo que o convidamos a consultá-la regularmente.

Que dados pessoais tratamos?

Processamos as seguintes categorias de dados pessoais:

  • Dados de identificação (por exemplo, nome próprio e apelido, telefone, correio eletrónico, título, endereço postal)
  • Dados relacionados com a vida profissional (por exemplo, nome da empresa do comprador);
  • Dados relativos à vida pessoal (por exemplo, características do produto adquirido ou do qual a pessoa é beneficiária, mensagem pessoal para o beneficiário (especificamente para os vales/vales de oferta), método de entrega e horário escolhido, endereço de entrega, data de utilização do vale ou vale de oferta, comentário para o chefe, etc.);
  • Economic and financial data (e.g. bank details of the buyer, date of payment, confirmation, type of payment);
  • Dados da Internet (por exemplo, endereço IP, navegador, sistema operativo...).

Apenas tratamos os dados pessoais estritamente necessários para atingir as finalidades específicas e legítimas definidas nas secções seguintes

We do not process any sensitive data such as racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership. The same applies to any information on life or sexual orientation, genetic, biometric or health data.

Porquê e como processamos os seus dados pessoais?

  1. Podemos processar dados pessoais para administrar as vendas e cumprir as nossas obrigações contratuais. Isto inclui, por exemplo, assegurar a entrega de produtos e serviços, comunicar com os compradores e destinatários durante o seu ciclo de compra ou utilização (por exemplo, ajuda com o abandono do carrinho de compras, confirmação da encomenda, expiração dos seus vales de oferta) e gerir um conjunto de vales de oferta. Os dados associados a esta finalidade são conservados numa base de dados ativa durante 1 mês após a utilização ou, na sua falta, após a expiração do vale/vale de oferta.
  2. We may process personal data to ensure payment and invoicing of our services and thus meet our contractual and legal obligations. The data necessary to carry out the invoicing and the customer credit notes are kept for 1 year and then deleted. Invoices are kept for 10 years after they are issued (legal time limit). Please note that only our secure payment providers have access to your bank details.
  3. Podemos processar dados pessoais para monitorizar as nossas estatísticas de vendas e, assim, satisfazer o nosso interesse legítimo. Os dados são anonimizados para a realização destas estatísticas.
  4. We may process personal data to prevent fraudulent payments in order to meet our legitimate interests.
  5. Podemos enviar-lhe ofertas comerciais que promovam produtos e serviços semelhantes às suas compras.

Tendo em conta a finalidade de cada tratamento, tomamos as medidas necessárias para que os dados pessoais só possam ser acedidos pelos nossos serviços internos, pelos destinatários terceiros designados por lei ou pelos subcontratantes que deles necessitem.

Em aplicação do RGPD, os seus dados podem ser conservados por nós até que os prazos para a ação judicial tenham sido atingidos. Neste caso, apenas as pessoas responsáveis pelo litígio dentro da empresa têm acesso aos mesmos. No final destes períodos, os seus dados são eliminados ou tornados anónimos de forma irreversível.

What security measures do we put in place to protect your data ?

We put in place all organisational and technical measures to ensure an appropriate level of security for your personal data, and in particular to avoid any loss of confidentiality, integrity or accessibility.

A quem são transmitidos os seus dados pessoais?

As a matter of principle, we do not sell or pass on your data to other companies. However, we would like to inform you that your data is processed by our service provider Mybeezbox (SAS My Selling Tools), which has created our e-commerce space.

In order to provide its services, Mybeezbox may have recourse to service providers selected by it. This is the case for the service providers necessary for the proper technical functioning of the site:

  • Fornecedores de pagamentos seguros: Apenas estes fornecedores têm acesso aos seus dados bancários:
    MangoPay
  • The hosting providers of the e-commerce space :
    Amazon Web Services (Servidores localizados na Europa)
    Hertzner (Servers located in Europe)
  • Os prestadores de serviços que desenvolveram e mantêm o espaço de comércio eletrónico;
  • The service providers in charge of routing the service emails:
    Sparkpost (Servers located in Europe)

This is also the case for providers such as :

Tecnologias Utilização Política de privacidade
LOOM Visualizar um leitor de vídeo https://www.loom.com/privacy-policy
GOOGLE Character library API (Google Font) https://policies.google.com/privacy
FONTAWESOME API da biblioteca de caracteres
CLOUDFLARE Reverse Proxy Server (Security)

Do you use cookies?

We use «cookies» as well as third party technologies for 4 very distinct purposes :

  • «Technical» cookies: These tracers are essential for the proper technical functioning of the sites.
    Editor de bolachas Utilização Política de privacidade
    Fonts Google Character library API (Google Font) https://www.loom.com/privacy-policy
    CLOUDFLARE Reverse proxy server (Security)

  • Cookies and so-called "Analytical" technologies: These tracers allow us to analyse the browsing patterns of Internet users on the site (visits, pages viewed, actions, browsers, OS, etc.). They are necessary to optimise the browsing experience. You may object to their storage and reading. The data collected is consultable by us in an aggregated manner and does not allow us to identify the information specific to each visitor. It is not cross-referenced at any time with a customer database or a navigation on other websites.
    Editora Política de privacidade
    GOOGLE https://marketingplatform.google.com/about/analytics/terms/fr/

  • «Advertising» cookies: These tracers allow us to adapt the advertisements on third-party sites to your centres of interest. You may refuse to have them deposited and read.
    Editora Utilização Política de privacidade
    FACEBOOK Datr, x-src, fr, lu, locale https://www.facebook.com/policy.php

  • Tecnologias de terceiros: O utilizador pode opor-se à sua utilização.
    Tecnologias Utilização Política de privacidade
    LOOM Visualizar um leitor de vídeo https://www.loom.com/privacy-policy

To accept or refuse cookies, we invite you to :

  • Either use the banner mechanism integrated on the sites for this purpose
  • Ou definir os parâmetros do navegador de Internet do seu dispositivo (parametrização específica para cada navegador):
    • Chrome : https://support.google.com/chrome/answer/95647?hl=fr&ref_topic=14666
    • Chrome : Internet Explorer : http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
    • Firefox : http://support.mozilla.org/fr/kb/activer-desactiver-cookies?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
    • Safari : http://support.apple.com/kb/HT1677?viewlocale=fr_FR&locale=fr_FR
    • Opera : http://www.opera.com/help/tutorials/security/cookies/

Onde são processados os seus dados pessoais?

The processing of your personal data is carried out in principle within the European Union.

In exceptional cases, we may use solutions and service providers located outside the European Union. In this case, we will ensure that your data benefits from a high level of protection as provided for by the GDPR by using the services of :

  • Companies located in a country offering a level of data protection as high as that in force in the European Union (so-called "adequate right" countries designated by the European Commission);
  • Companies proposing in their contract Standard Contractual Clauses validated by the European Commission.

Quais são os seus direitos relativamente aos seus dados pessoais?

You may exercise the following rights with respect to your Personal Data :

  • A right of rectification: you have the right to have inaccurate data about yourself rectified. You also have the right to complete incomplete data about yourself by providing a supplementary declaration. If you exercise this right, we undertake to communicate any rectification to all recipients of your data;
  • Direito ao apagamento: em certos casos, o utilizador tem o direito de solicitar o apagamento dos seus dados. No entanto, este não é um direito absoluto e podemos, por razões legais ou legítimas, reter os dados;
  • Direito de restringir o tratamento: em certos casos, o utilizador tem o direito de restringir o tratamento dos seus dados;
  • A right to data portability: you have the right to receive your data, which you have provided to us, in a structured, commonly used and machine-readable format, for your personal use or for transmission to a third party of your choice. This right only applies where the processing of your data is based on your consent, on a contract or is carried out by automated means;
  • Direito de oposição ao tratamento: tem o direito de se opor a qualquer momento ao tratamento dos seus dados para fins de tratamento com base no nosso interesse legítimo, numa missão de interesse público e para fins de marketing. Este direito não é absoluto e podemos, por razões legais ou legítimas, recusar o seu pedido de objeção,
  • The right to withdraw your consent at any time: you may withdraw your consent to the processing of your data where the processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent carried out prior to that withdrawal;
  • O direito de apresentar uma queixa a uma autoridade de controlo: tem o direito de contactar a sua autoridade de proteção de dados para apresentar uma queixa sobre as nossas práticas de proteção de dados pessoais;
  • O direito de dar instruções sobre o que fazer com os seus dados após a sua morte: tem o direito de nos dar instruções sobre a utilização dos seus dados após a sua morte.

Nos termos do RGPD, as condições de exercício destes direitos podem variar consoante a legalidade do tratamento.

We will respond to any exercise of rights as soon as possible and in any event within 30 days of receipt of the request. We reserve the right to:

  • To request proof of the applicant's identity if there is reasonable doubt about it, in order to respect its obligation of confidentiality;
  • Prorrogar o prazo de resposta por dois meses, informando o requerente da prorrogação e dos motivos do adiamento no prazo de um mês a contar da receção do pedido;
  • Recusar-se a responder a um exercício de direitos se este for considerado abusivo (tendo em conta o seu número, carácter repetitivo ou sistemático).

Como exercer os seus direitos sobre os seus dados pessoais?

To exercise your rights, you can contact our service provider mandated to handle these requests :

By post: My Selling Tools - 6 traverse Jules Guesde 92100 Boulogne-Billancourt
By internet : Email : contact@mybeezbox.com
By telephone : +33 (0)1 84 13 18 10

If, despite our efforts and commitments, you feel that your rights concerning your personal data have not been respected, you may submit a complaint to the Commission Nationale Informatique et Libertés :

CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07

Online complaint : https://www.cnil.fr/fr/plaintes/

Confie em nós!

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Termos do serviço Retratação e reembolso Aviso legal FAQ Sobre nós

Contactar-nos: Lieu-dit « Forge », 16220 Montbron, França - Número de telefone: 05 45 66 41 46

We process your personal data for the exclusive purpose of administering your order, communicating the necessary information about it, managing payment and invoicing, and producing statistics. You have the right to access, rectify and delete your personal data. To exercise them and learn more, click here.

Todos os direitos reservados - Le Moulin de la Tardoire 2024 - Gerado por MyBeezBox

O presente oferece uma solução de

Terms of Sales - Vouchers and gift cards

  • Preâmbulo
  • Article 1 : General provisions
  • Article 2 : Services offered and online contracts
  • Article 3 : Price
  • Article 4 : Availability and validity
  • Article 5 : Delivery terms
  • Article 6 : Payment
  • ARTICLE 7: COMPLAINTS
  • Article 8 : Warranties
  • Article 9 : Modification and nullity of the contract
  • Article 10 : Intellectual property right
  • Article 11 : Protection of personal data
  • ARTICLE 12: FORCE MAJEURE
  • Article 13 : Applicable right
Nas presentes Condições Gerais de Venda, os termos abaixo indicados terão o seguinte significado:
  • Establishment : natural or legal person offering goods and services for sale.
  • Client : a natural or legal person making a purchase from the establishment.
  • Beneficiary : refers to the natural or legal person receiving the service and enjoying the property sold by the establishment.
  • MyBeezBox : software solution allowing the establishment to market offers of gift vouchers, gift vouchers, etc. MyBeezBox does not act as a seller.
  • Cheque-prenda: oferta comercial que permite ao cliente oferecer um serviço pré-definido ao beneficiário da sua escolha.
  • Cheque-prenda: oferta comercial que permite ao cliente oferecer um montante a ser gasto pelo beneficiário no estabelecimento.
  • Offer : refers to a commercial offer such as a gift certificate or gift certificate offered by the establishment.
  • Vale de troca: trata-se de uma confirmação de compra que resume todas as condições de utilização da oferta pelo beneficiário.
These general conditions of sale take place between :
  • Por um lado, a sociedade LE MOULIN DE LA TARDOIRE, ao capital social da 10000,00 €, a seguir referida Le Moulin de la Tardoire cuja sede social se situa em Lieu-dit « Forge » - - - 16220 Montbron - FR, cujo SIREN é Angouleme B 793 311 150 ; legalmente representada por Matthieu BRUDO, devidamente autorizada para os presentes efeitos.
  • Por outro lado, o cliente.
The establishment Le Moulin de la Tardoire uses MyBeezBox solution to offer online sales offers, available via the https://www.moulindelatardoire.fr/. In this case, MyBeezBox is the supplier of the IT solution, only the establishment carries out the sale.

These General Conditions of Sale governing the terms and conditions of sale of offers by the establishment Le Moulin de la Tardoire, we advise you to consult them carefully before committing yourself.
As presentes condições aplicam-se à venda em linha de ofertas do estabelecimento.
As presentes condições gerais de venda (CGV) são válidas a partir de 22 Maio 2019. Substituem qualquer outra forma de condições gerais de venda anteriormente em vigor relativas à venda de ofertas comerciais.
O estabelecimento reserva-se o direito de modificar as CGV, embora tal modificação seja inaplicável aos contratos celebrados anteriormente respeitando as CGV associadas às referidas vendas.
Qualquer cliente, antes de se comprometer, certifica ser capaz de celebrar um contrato nos termos dos artigos 1123 e 1224 do código civil.
Antes de celebrar um contrato, cada cliente deve ler e aceitar as condições gerais de venda do estabelecimento.
Artigo 2.1
As ofertas estão disponíveis no site do estabelecimento vendedor, sob a forma de serviços específicos do estabelecimento, que podem ser complementados por opções sujeitas ao acordo do estabelecimento.
As fotografias e os vídeos que descrevem os serviços das diferentes ofertas não têm carácter contratual.

Article 2.2
The offers are available for purchase online on the site https://www.moulindelatardoire.fr/.
The consideration of this purchase by the establishment assumes full payment for the service.
When purchasing online, the customer is redirected to a secure platform managed by MyBeezBox and its banking partner HomelocPay, the latter being a partner of Mangopay Advent International.
It is the customer's responsibility to fill in his personal information in such a way as to identify him as provided for in article 1316-1 of the civil code.
In the event that the customer is not the beneficiary of the offer, the latter will be automatically kept informed of this purchase via different delivery methods made available to the customer.
During payment, the establishment certifies that it makes a link available to the customer to access these present GTC.
The prices posted on the establishment's website are inclusive of all taxes.
The price of the options will be added to the price of the service announcement, as well as that relating to postage, effective only in the event of sending the exchange voucher by post.
The establishment reserves the right to modify the prices, without retroactive application on the sales concluded prior to this modification.
Artigo 4.1
O estabelecimento propõe ofertas dentro dos limites da sua disponibilidade e capacidade.
A oferta pode ser utilizada para os serviços mencionados nos detalhes do serviço publicados em linha, não podendo ser aceite qualquer reclamação relativa a um serviço não previsto na oferta - incluindo opções.

Article 4.2
The offers are valid for a period of time specified by the establishment at the time of purchase, the validity period begins from the date of purchase and not from the date of reservation on the site.
The purchase of the offer is made by the customer. However, the latter is not necessarily the beneficiary.
A reservation, subsequent to the purchase, must necessarily take place for the use of the offer.
The reservation must be made during the validity period of the offer. On the other hand, once this first condition is met, the date of the stay may be outside this same period of validity.
The beneficiary, provided with the unique code relating to the offer purchased, must book his service on the establishment's website. The establishment is in no way responsible for booking the services.
The establishment reserves the right to set the dates of availability of the services. These are available for consultation at the time of booking.
In the event that this period of validity is exceeded, the offer is not refundable and will be considered as acquired by the establishment.
The offer commits the establishment to a service when it validates the receipt of payment and the registration of the reservation.
The customer has the choice between several methods of receiving the purchase, the application of these methods of confirmation of purchase is left to the discretion of the establishment. Any confirmation is sent as soon as the payment is validated by the establishment.

On the one hand, in the case where the customer is the beneficiary of the offer:
  • Send the customer the confirmation of purchase of the offer by email. The voucher will be accessible via this email using a hypertext link. The customer will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary.
  • Sending a personalized exchange voucher to the customer by post, a delay of a few working days is to be expected before receipt. The shipping costs are fixed by the establishment and available when choosing the shipping option. A confirmation email is sent to the customer as soon as the payment is validated.
On the other hand, in the case where the customer is not the beneficiary of the offer:
  • Sending the customer the confirmation of purchase of the offer by email. The voucher will be accessible via this email using a hypertext link. The customer will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary.
  • Sending to the beneficiary of a notification of purchase of an offer in his favour. The voucher will be accessible via this email using a hypertext link. The beneficiary will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary. At the same time, the customer receives an email confirming the purchase.
  • Sending a personalized exchange voucher to the customer by post, a delay of a few working days is to be expected before receipt. The shipping costs are fixed by the establishment and can be consulted when choosing the shipping methods. A confirmation email is sent to the customer as soon as the payment is validated.
In the event that the customer or beneficiary encounters difficulties regarding the receipt of the exchange voucher, we invite you to contact the establishment for any claim. To do so, consult article 7 of these same GTC.

In the event that the customer makes an error preventing or delaying the receipt of the exchange voucher, the establishment cannot be held liable. Complaints will then be dealt with separately.
Offers are exclusively subject to sale via payment by Visa, Mastercard or Carte Bleue bank card.
The bank data relating to the card used by the customer must be entered in the corresponding fields, namely the card number, the security code, the name of the cardholder and the expiry date of the said card.
As provided for in Article L.133-8 of the Monetary and Financial Code, payment by card is an irrevocable commitment, once given.
The establishment reserves the right to accept deferred payments. Otherwise, full payment is due to complete the offer purchase.
In case of error or refusal of payment, the transaction is considered as unsuccessful, the purchase is then suspended.
Payment security is guaranteed by MangoPay, a subsidiary of the Mangopay Advent International bank.
MyBeezBox is at no time in possession of the money, the latter passing through an escrow account opened specifically on behalf of the establishment.
Artigo 7.1
Em caso de reclamação relativa à compra de uma oferta ou à receção do vale de troca, pode contactar o estabelecimento Le Moulin de la Tardoire por :
  • Cartas, para o endereço Lieu-dit « Forge » - - - 16220 Montbron - FR,
  • Correioeletrónico, para o endereço moulintardoire@bonkdo.com
  • Telefone, para 05 45 66 41 46
Em caso de erro no envio ou no conteúdo do vale de troca, ou de deterioração do vale de troca aquando do seu envio, dispõe de um prazo de 14 dias a contar do dia da receção para informar o estabelecimento.
Em caso de perda ou roubo do seu vale de troca, é necessário notificar o estabelecimento no prazo de 14 dias, assim que o incidente for detectado.

Artigo 7.2
A transferência de responsabilidade pela oferta entre o estabelecimento e o cliente ocorre assim que este último é entregue, de acordo com o artigo 1138 do Código Civil.
Conforme estabelecido no artigo L. 211-4 do Código do Consumo, o vendedor compromete-se a respeitar as diferentes garantias contratuais então previstas. O estabelecimento certifica que possui um seguro de responsabilidade civil adequado à atividade exercida.
Esta disposição aplica-se ao beneficiário que deve possuir um seguro de responsabilidade civil suficiente em relação à prática de uma atividade desportiva, quer esta seja ou não considerada "de risco".
Artigo 9.1
A modificação de uma das cláusulas do contrato de compra e venda pode ser modificada com o acordo escrito de ambas as partes.

Artigo 9.2
O facto de o estabelecimento não invocar uma das cláusulas das presentes condições gerais de venda não estipula que este renuncie a inquirir sobre esta condição numa data posterior.
A nulidade de uma das disposições das CGV não implica a nulidade das presentes condições.
The establishment publishes its offers on the https://www.moulindelatardoire.fr/, the content appearing on the latter (photos, videos, etc.) is the property of the establishment and may not be reproduced without prior authorisation.
If necessary, the establishment has the right to take legal action against the natural or legal person responsible for this damage.
INFORMATION WE COLLECT
When you use MyBeezBox
When you visit websites using the technology offered by the MyBeezBox solution or register for one of our services, we ask you to provide personal information about yourself.
We automatically collect information about your computer hardware and software. This information may include your IP address, browser type, domain names, Internet service provider, files viewed on our site (HTML pages, graphics, etc.), operating system, clickstream data, access times and addresses. This information is used by MyBeezBox for the operation of their services, to maintain quality of service and to provide general statistics regarding the use of our services. For these purposes, we link this automatically collected data to personal information such as name, email address, address and phone number.

When you make a transaction via MyBeezBox
When you make a transaction, we also collect your banking information such as your credit card number and the CCV/CVV code so that MangoPay, our banking partner, can proceed with the proper operation of this transaction.

HOW WE USE THE INFORMATION COLLECTED
All customers signing a contract with MyBeezBox agree to abide by the terms of the contract as well as those applicable by the GDPR on the use, collection, and processing of personal data. No information is resold to third parties.
No information is resold to third parties.
If you provide us with credit card information, we use it only to verify your financial qualifications and collect payment from you. We use a third-party service provider named MangoPay to handle credit card processing. This service provider is not authorized to store, retain or use the information you provide except for the sole purpose of processing credit cards on our behalf. We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures.

LENGTH OF TIME WE RETAIN PERSONAL INFORMATION
The length of time we retain the information we collect about you depends on the type of information, as described in more detail below. After that time, we will delete or anonymize your information or, if that is not possible, we will securely store your information and isolate it from further use until deletion is possible.
We retain the personal information you provide to us when we have a legitimate business need to do so (for example, for as long as necessary to contact you about your contracted Service or our other services, or as necessary to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no legitimate business need to process your personal information, we securely delete or anonymize it or, if that is not possible, we securely store your personal information and isolate it from further processing until it is deleted.
If a customer terminates the use of all services offered by MyBeezBox, we will provide the customer with access to all information stored for the customer by the subscription service at the customer's request, including personal information provided, for export by the customer in accordance with our commitments set forth above. After termination, we may, unless prohibited by law, delete all such customer information.

HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You are free to exercise your privacy rights:
  • You may request access, correction, update or deletion of your personal information.
  • You may object to the processing of your personal information, ask us to restrict the processing of your personal information or request an extraction of the data we hold about you.
  • If we have collected and processed your personal information with your consent, you are free to withdraw it at any time. Withdrawal of your consent will not affect the lawfulness of any processing we have carried out prior to your withdrawal, nor will it affect the processing of your personal information carried out on the basis of lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.
To exercise any of these rights, please contact us at contact contact @ mybeezbox.com or by mail at MY SELLING TOOLS, Service MyBeezBox, 6 traverse Jules Guesde, 92100 BOULOGNE-BILLANCOURT. We will respond to your request to change, correct or delete your information within a reasonable time and will inform you of the steps we have taken.
O serviço será suspenso em caso de força maior que impeça o estabelecimento de cumprir as obrigações decorrentes do contrato; se o caso de força maior persistir para além de 3 meses, a suspensão do contrato pode ser considerada definitiva.
Se necessário, o estabelecimento dispõe de um prazo de 14 dias, a partir do momento em que toma conhecimento do facto, para informar o cliente.
As condições de reembolso serão posterior e individualmente avaliadas em função do estabelecimento.
As presentes condições gerais de venda são regidas pelo direito francês, bem como as condições de execução, rescisão e avaliação do contrato e a resolução de litígios.

FAQ - Le Moulin de la Tardoire

  • Qual o prazo de validade dos cheques-prenda?
  • Sou o feliz beneficiário de um vale de oferta. Como o posso utilizar?
  • Quais são as opções de envio disponíveis?
  • O pagamento é seguro e isento de riscos?
  • Que notificação recebe o destinatário do vale de oferta?
  • What notification will I receive after I have purchased my gift certificate?
  • Como funciona a compra de um vale de oferta?
  • What are the advantrages of buying a gift voucher online?
  • Posso personalizar o vale de oferta?
  • Quais são os métodos de pagamento propostos?
  • Posso receber o vale de oferta imediatamente?
  • Posso comprar vários cupões numa única encomenda?
O período de validade de um vale de oferta é de 365 dias. A data de validade será indicada no vale de oferta que será entregue ao feliz contemplado.
Pode contactar-nos utilizando o endereço de correio eletrónico e o número de telefone indicados no seu vale de oferta. Contacte-nos utilizando o código do seu vale de oferta e teremos todo o gosto em informá-lo quando estivermos disponíveis para efetuar a sua reserva.
Pode enviar o seu vale de oferta em 2 de diferentes formas:
  • By email to the recipient - the recipient of the voucher will receive it instantly in his or her email box.
  • To be printed at home - the buyer receives the voucher by email (in PDF format) and can print it out to hand-deliver to the recipient.
Yes, payment security is guaranteed by MangoPay, a subsidiary of Mangopay Advent International. No banking data will be stored. Your credit card number will never be communicated to a third party. Your payment information is encrypted and secured using SSL protocol.
If you have selected to send "by email to the beneficiary" when you purchase, he will receive an email containing his gift voucher (in PDF format). In all other cases, the beneficiary will not receive an email from us.
After validation of the payment, you will receive an email confirmation of purchase containing the gift voucher (in PDF format). This email may take a few minutes to arrive.
The purchase of your gift voucher will take place in 4 steps:
  1. Personalização do vale de oferta, escolha de opções e método de envio
  2. Preencher os seus dados de contacto
  3. Preenchimento dos dados do beneficiário, bem como da mensagem personalizada
  4. Pagamento seguro em linha
Best price guarantee - By purchasing directly from the service provider you do not pay any additional fees.
Time saving - Thanks to the emailing, the gift voucher will be sent instantly as soon as the payment is validated.
Ecological - Concerned about our environment, sending by email reduces paper printing.
Yes, by adding options and possibly customizing the number of nights or people, you can enrich the initial gift voucher and add additional activities. Pode também acrescentar uma mensagem pessoal para o seu beneficiário.
To allow an instant validation of your purchase, payment is only made by Credit Card: Carte Bleue, Visa or Mastercard.
The gift voucher will be sent to you by email (in PDF format) instantly upon validation of payment. It may take a few minutes to receive the email.
Não. Se desejar oferecer outro cheque-prenda, clique em "Regressar à loja" no final da sua encomenda para efetuar uma nova compra.