Preàmbul

Lloc editat per:

Nom de la companyia: Le Moulin de la Tardoire
Adreça de la seu: LA FORGE DE PIERRE PENDU - 16220 MONTBRON - França
Telèfon: 05 45 66 41 46
Correu electrònic: moulintardoire @ bonkdo.com
Capital social: 10000,00€
Director de publicació: Matthieu BRUDO
Número de registre únic: 79331115000015
Número d'IVA: FR50793311150

Ens comprometem a protegir les dades personals i la privadesa dels nostres clients. Per aquest motiu, i d'acord amb el Reglament General de Protecció de Dades (d'ara endavant, "GDPR"), us informem de les condicions en què seran tractades les vostres dades personals.

Aquesta Carta es refereix exclusivament a les dades vinculades a la nostra botiga en línia accessible en aquesta adreça (https://moulintardoire.bonkdo.com/privacy/), namely the data :

  • Visitants de la nostra botiga en línia;
  • Persons who have placed an order from our Online Shop;
  • Beneficiaris de les esmentades comandes en línia;
  • Participants de la col·lecció en línia.

Aquesta Carta està subjecta a canvis: per això us convidem a consultar-la regularment.

Quines dades personals tractem?

Tractem les següents categories de dades personals:

  • Dades identificatives (per exemple, nom i cognoms, telèfon, correu electrònic, títol, adreça postal)
  • Dades relacionades amb la vida professional (per exemple, nom de l'empresa del comprador);
  • Data related to personal life (e.g. characteristics of the product purchased or of which the person is a beneficiary, personal message for the beneficiary (specifically for vouchers/gift vouchers), delivery method and time slot chosen, delivery address, date of use of the voucher or gift voucher, comment for the chef, etc.);
  • Dades econòmiques i financeres (p. ex. dades bancàries del comprador, data de pagament, confirmació, tipus de pagament);
  • Dades d'Internet (p. ex. adreça IP, navegador, sistema operatiu...).

Només tractem dades personals estrictament necessàries per assolir les finalitats especificades i legítimes definides a les seccions següents

No tractem cap dada sensible com ara l'origen racial o ètnic, opinions polítiques, creences religioses o filosòfiques o pertinença a sindicats. El mateix s'aplica a qualsevol informació sobre la vida o l'orientació sexual, les dades genètiques, biomètriques o de salut.

Per què i com tractem les vostres dades personals?

  1. We may process personal data to administer sales and to meet our contractual obligations. This includes, for example, ensuring the delivery of products and services, communicating with buyers and recipients during their purchase or usage cycle (e.g., help with shopping cart abandonment, order confirmation, expiration of their gift certificates), and managing a gift certificate pool. The data attached to this purpose is kept in an active database for 1 month after use or, failing that, expiry of the voucher/gift certificate.
  2. Podem processar dades personals per garantir el pagament i la facturació dels nostres serveis i així complir amb les nostres obligacions contractuals i legals. Les dades necessàries per dur a terme la facturació i les notes de crèdit del client es conserven durant 1 any i després s'eliminen. Les factures es conserven durant 10 anys després de l'emissió (temps legal). Tingueu en compte que només els nostres proveïdors de pagament segur tenen accés a les vostres dades bancàries.
  3. Podem processar dades personals per controlar les nostres estadístiques de vendes i així satisfer el nostre interès legítim. Les dades són anònimes per poder realitzar aquestes estadístiques.
  4. Podem processar dades personals per evitar pagaments fraudulents per tal de satisfer els nostres interessos legítims.
  5. És possible que us enviem ofertes comercials que promocionin productes i serveis similars a les vostres compres.

Atesa la finalitat de cada tractament, prenem les mesures necessàries per garantir que les dades personals només puguin accedir als nostres departaments interns, tercers destinataris designats per llei o subcontractistes que ho necessitin conèixer.

En aplicació del GDPR, les vostres dades les podem conservar fins que s'hagin arribat als límits de temps per a accions legals. En aquest cas, només hi tenen accés els responsables del litigi dins l'empresa. Al final d'aquests períodes, les vostres dades s'esborren o es fan anònimes de manera irreversible.

Quines mesures de seguretat posem per protegir les vostres dades?

Posem en marxa totes les mesures organitzatives i tècniques per garantir un nivell adequat de seguretat de les vostres dades personals, i en particular per evitar qualsevol pèrdua de confidencialitat, integritat o accessibilitat.

A qui es transmeten les teves dades personals?

As a matter of principle, we do not sell or pass on your data to other companies. However, we would like to inform you that your data is processed by our service provider Mybeezbox (SAS My Selling Tools), which has created our e-commerce space.

In order to provide its services, Mybeezbox may have recourse to service providers selected by it. This is the case for the service providers necessary for the proper technical functioning of the site:

  • Proveïdors de pagament segur: només aquests proveïdors tenen accés a les vostres dades bancàries:
    MangoPay
  • Els proveïdors d'allotjament de l'espai de comerç electrònic:
    Amazon Web Services (Servers located in Europe)
    Hertzner (Servers located in Europe)
  • Els proveïdors de serveis que han desenvolupat i mantenen l'espai de comerç electrònic;
  • The service providers in charge of routing the service emails:
    Sparkpost (Servers located in Europe)

Aquest és també el cas de proveïdors com ara:

Tecnologies Ús Política de privacitat
LOOM Mostrant un reproductor de vídeo https://www.loom.com/privacy-policy
GOOGLE API de la biblioteca de caràcters (Google Font) https://policies.google.com/privacy
FONTAWESOME API de la biblioteca de caràcters
CLOUDFLARE Servidor intermediari invers (seguretat)

Do you use cookies?

We use «cookies» as well as third party technologies for 4 very distinct purposes :

  • «Technical» cookies: These tracers are essential for the proper technical functioning of the sites.
    Editor de galetes Ús Política de privacitat
    Fonts Google API de la biblioteca de caràcters (Google Font) https://www.loom.com/privacy-policy
    CLOUDFLARE Servidor intermediari invers (seguretat)

  • Cookies and so-called "Analytical" technologies: These tracers allow us to analyse the browsing patterns of Internet users on the site (visits, pages viewed, actions, browsers, OS, etc.). They are necessary to optimise the browsing experience. You may object to their storage and reading. The data collected is consultable by us in an aggregated manner and does not allow us to identify the information specific to each visitor. It is not cross-referenced at any time with a customer database or a navigation on other websites.
    Editor Política de privacitat
    GOOGLE https://marketingplatform.google.com/about/analytics/terms/fr/

  • «Advertising» cookies: These tracers allow us to adapt the advertisements on third-party sites to your centres of interest. You may refuse to have them deposited and read.
    Editor Ús Política de privacitat
    FACEBOOK Datr, x-src, fr, lu, locale https://www.facebook.com/policy.php

  • Tecnologies de tercers: podeu oposar-vos al seu ús.
    Tecnologies Ús Política de privacitat
    LOOM Mostrant un reproductor de vídeo https://www.loom.com/privacy-policy

To accept or refuse cookies, we invite you to :

  • Either use the banner mechanism integrated on the sites for this purpose
  • O configureu els paràmetres del navegador d'Internet del vostre dispositiu (parametrització específica per a cada navegador):
    • Chrome : https://support.google.com/chrome/answer/95647?hl=fr&ref_topic=14666
    • Chrome : Internet Explorer : http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
    • Firefox : http://support.mozilla.org/fr/kb/activer-desactiver-cookies?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
    • Safari : http://support.apple.com/kb/HT1677?viewlocale=fr_FR&locale=fr_FR
    • Opera : http://www.opera.com/help/tutorials/security/cookies/

On es tracten les teves dades personals?

El tractament de les seves dades personals es realitza en principi dins de la Unió Europea.

En casos excepcionals, podem utilitzar solucions i proveïdors de serveis situats fora de la Unió Europea. En aquest cas, ens garantirem que les vostres dades es beneficiïn d'un alt nivell de protecció tal com preveu el GDPR mitjançant l'ús dels serveis de:

  • Empreses ubicades en un país que ofereix un nivell de protecció de dades tan alt com el vigent a la Unió Europea (els anomenats països de "dret adequat" designats per la Comissió Europea);
  • Empreses que proposen en el seu contracte Clàusules Contractuals Tipus validades per la Comissió Europea.

Quins són els teus drets respecte a les teves dades personals?

Podeu exercir els següents drets respecte a les vostres dades personals:

  • Dret de rectificació: teniu dret a que es rectifiquin les vostres dades inexactes. També tens dret a completar les dades incompletes sobre tu facilitant una declaració complementària. Si exerceixes aquest dret, ens comprometem a comunicar qualsevol rectificació a tots els destinataris de les teves dades;
  • A right to erasure: in certain cases, you have the right to have your data erased. However, this is not an absolute right and we may for legal or legitimate reasons retain the data;
  • Dret a restringir el tractament: en determinats casos teniu dret a restringir el tractament de les vostres dades;
  • Dret a la portabilitat de les dades: tens dret a rebre les teves dades, que ens has facilitat, en un format estructurat, d'ús comú i llegible per màquina, per al teu ús personal o per a la seva transmissió a un tercer de la teva elecció. Aquest dret només s'aplica quan el tractament de les seves dades es basa en el seu consentiment, en un contracte o es realitza per mitjans automatitzats;
  • Dret d'oposició al tractament: tens dret a oposar-te en qualsevol moment al tractament de les teves dades per al tractament basat en el nostre interès legítim, una tasca d'interès públic i amb finalitats de màrqueting. Aquest no és un dret absolut i podem, per motius legals o legítims, rebutjar la vostra sol·licitud d'oposició,
  • Dret a retirar el teu consentiment en qualsevol moment: pots retirar el teu consentiment per al tractament de les teves dades quan el tractament es basi en el teu consentiment. La retirada del consentiment no afecta la licitud del tractament basat en el consentiment realitzat abans d'aquesta retirada;
  • Dret a presentar una queixa davant una autoritat de supervisió: tens dret a posar-te en contacte amb la teva autoritat de protecció de dades per queixar-te de les nostres pràctiques de protecció de dades personals;
  • Dret a donar instruccions sobre què fer amb les vostres dades després de la vostra mort: teniu dret a donar-nos instruccions sobre l'ús de les vostres dades després de la vostra mort.

Segons el GDPR, les condicions per a l'exercici d'aquests drets poden variar en funció de la licitud del tractament.

We will respond to any exercise of rights as soon as possible and in any event within 30 days of receipt of the request. We reserve the right to:

  • Sol·licitar la prova de la identitat del sol·licitant si hi ha dubtes raonables al respecte, per tal de respectar la seva obligació de confidencialitat;
  • Ampliar dos mesos el termini de resposta, informant el sol·licitant de la pròrroga i dels motius de l'ajornament en el termini d'un mes des de la recepció de la sol·licitud;
  • Negar-se a respondre a un exercici de drets si es considera abusiu (per la seva quantitat, caràcter repetitiu o sistemàtic).

Com exercir els teus drets sobre les teves dades personals?

Per exercir els teus drets, pots contactar amb el nostre proveïdor de serveis encarregat de gestionar aquestes sol·licituds:

By post: My Selling Tools - 6 traverse Jules Guesde 92100 Boulogne-Billancourt
By internet : Email : contact@mybeezbox.com
By telephone : +33 (0)1 84 13 18 10

If, despite our efforts and commitments, you feel that your rights concerning your personal data have not been respected, you may submit a complaint to the Commission Nationale Informatique et Libertés :

CNIL
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07

Queixa en línia: https://www.cnil.fr/fr/plaintes/

Confia en nosaltres!

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Contacta amb nosaltres: Lieu-dit « Forge », 16220 Montbron, França - Número de telèfon: 05 45 66 41 46

We process your personal data for the exclusive purpose of administering your order, communicating the necessary information about it, managing payment and invoicing, and producing statistics. You have the right to access, rectify and delete your personal data. To exercise them and learn more, click here.

Tots els drets reservats - Le Moulin de la Tardoire 2024 - Generat per MyBeezBox

El regal ofereix solució des de

Condicions de venda: vals i targetes regal

  • Preàmbul
  • Article 1: Disposicions generals
  • Article 2: Serveis oferts i contractes en línia
  • Article 3: Preu
  • Article 4: Disponibilitat i validesa
  • Article 5: Termini de lliurament
  • Article 6: Pagament
  • ARTICLE 7: COMPLAINTS
  • Article 8: Garanties
  • Article 9: Modificació i nul·litat del contracte
  • Article 10: Dret de propietat intel·lectual
  • Article 11: Protecció de dades personals
  • Article 12: Força major
  • Article 13: Dret aplicable
En aquestes Condicions Generals de Venda, les paraules següents tindran el significat següent:
  • Establiment: persona física o jurídica que ofereix béns i serveis per a la venda.
  • Client: una persona física o jurídica que fa una compra a l'establiment.
  • Beneficiary : refers to the natural or legal person receiving the service and enjoying the property sold by the establishment.
  • MyBeezBox : software solution allowing the establishment to market offers of gift vouchers, gift vouchers, etc. MyBeezBox does not act as a seller.
  • Gift voucher : commercial offer allowing the customer to offer a predefined service to the beneficiary of his choice.
  • Gift certificate : commercial offer allowing the customer to offer an amount to be spent by the beneficiary with the establishment.
  • Offer : refers to a commercial offer such as a gift certificate or gift certificate offered by the establishment.
  • Exchange voucher : refers to a purchase confirmation summarizing all the conditions of use of the offer by the beneficiary.
Aquestes condicions generals de venda tenen lloc entre:
  • On the one hand, the company LE MOULIN DE LA TARDOIRE, to the share capital of 10000,00 €, referred to below Le Moulin de la Tardoire whose head office is located at Lieu-dit « Forge » - - - 16220 Montbron - FR, whose SIREN is Angouleme B 793 311 150 ; legally represented by Matthieu BRUDO, duly authorized for the present purposes.
  • D'altra banda, el client.
The establishment Le Moulin de la Tardoire uses MyBeezBox solution to offer online sales offers, available via the https://www.moulindelatardoire.fr/. In this case, MyBeezBox is the supplier of the IT solution, only the establishment carries out the sale.

These General Conditions of Sale governing the terms and conditions of sale of offers by the establishment Le Moulin de la Tardoire, we advise you to consult them carefully before committing yourself.
Aquestes condicions s'apliquen a la venda en línia d'ofertes per part de l'establiment.
Aquestes Condicions Generals de Venda (CGV) són vàlides a partir del 22 maig 2019. Substitueixen qualsevol altra forma de condicions generals de venda anteriorment vigents relatives a la venda d'ofertes comercials.
La institució es reserva el dret de modificar els CGC, encara que aquesta modificació és inaplicable als contractes celebrats amb anterioritat respectant els CGC associats a aquestes vendes.
Qualsevol client, abans de comprometre's, certifica poder celebrar un contracte d'acord amb els termes dels articles 1123 i 1224 del codi civil.
Abans de formalitzar un contracte, cada client ha de llegir i acceptar les condicions generals de venda de l'establiment.
Article 2.1
Les ofertes estan disponibles al lloc de l'establiment venedor, en forma de serveis específics de l'establiment, que es poden complementar amb opcions subjectes a l'acord de l'establiment.
Les fotos i vídeos que descriuen els serveis de les diferents ofertes no són contractuals.

Article 2.2
The offers are available for purchase online on the site https://www.moulindelatardoire.fr/.
The consideration of this purchase by the establishment assumes full payment for the service.
When purchasing online, the customer is redirected to a secure platform managed by MyBeezBox and its banking partner HomelocPay, the latter being a partner of Mangopay Advent International.
It is the customer's responsibility to fill in his personal information in such a way as to identify him as provided for in article 1316-1 of the civil code.
In the event that the customer is not the beneficiary of the offer, the latter will be automatically kept informed of this purchase via different delivery methods made available to the customer.
During payment, the establishment certifies that it makes a link available to the customer to access these present GTC.
The prices posted on the establishment's website are inclusive of all taxes.
The price of the options will be added to the price of the service announcement, as well as that relating to postage, effective only in the event of sending the exchange voucher by post.
The establishment reserves the right to modify the prices, without retroactive application on the sales concluded prior to this modification.
Article 4.1
L'establiment proposa ofertes dins dels límits de la seva disponibilitat i capacitat.
L'oferta es pot utilitzar per als serveis esmentats en els detalls del servei publicats en línia, qualsevol reclamació relativa a un servei no previst a l'oferta, incloses les opcions, pot no ser acceptada.

Article 4.2
The offers are valid for a period of time specified by the establishment at the time of purchase, the validity period begins from the date of purchase and not from the date of reservation on the site.
The purchase of the offer is made by the customer. However, the latter is not necessarily the beneficiary.
A reservation, subsequent to the purchase, must necessarily take place for the use of the offer.
The reservation must be made during the validity period of the offer. On the other hand, once this first condition is met, the date of the stay may be outside this same period of validity.
The beneficiary, provided with the unique code relating to the offer purchased, must book his service on the establishment's website. The establishment is in no way responsible for booking the services.
The establishment reserves the right to set the dates of availability of the services. These are available for consultation at the time of booking.
In the event that this period of validity is exceeded, the offer is not refundable and will be considered as acquired by the establishment.
The offer commits the establishment to a service when it validates the receipt of payment and the registration of the reservation.
The customer has the choice between several methods of receiving the purchase, the application of these methods of confirmation of purchase is left to the discretion of the establishment. Any confirmation is sent as soon as the payment is validated by the establishment.

On the one hand, in the case where the customer is the beneficiary of the offer:
  • Send the customer the confirmation of purchase of the offer by email. The voucher will be accessible via this email using a hypertext link. The customer will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary.
  • Sending a personalized exchange voucher to the customer by post, a delay of a few working days is to be expected before receipt. The shipping costs are fixed by the establishment and available when choosing the shipping option. A confirmation email is sent to the customer as soon as the payment is validated.
On the other hand, in the case where the customer is not the beneficiary of the offer:
  • Sending the customer the confirmation of purchase of the offer by email. The voucher will be accessible via this email using a hypertext link. The customer will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary.
  • Sending to the beneficiary of a notification of purchase of an offer in his favour. The voucher will be accessible via this email using a hypertext link. The beneficiary will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary. At the same time, the customer receives an email confirming the purchase.
  • Sending a personalized exchange voucher to the customer by post, a delay of a few working days is to be expected before receipt. The shipping costs are fixed by the establishment and can be consulted when choosing the shipping methods. A confirmation email is sent to the customer as soon as the payment is validated.
In the event that the customer or beneficiary encounters difficulties regarding the receipt of the exchange voucher, we invite you to contact the establishment for any claim. To do so, consult article 7 of these same GTC.

In the event that the customer makes an error preventing or delaying the receipt of the exchange voucher, the establishment cannot be held liable. Complaints will then be dealt with separately.
Offers are exclusively subject to sale via payment by Visa, Mastercard or Carte Bleue bank card.
The bank data relating to the card used by the customer must be entered in the corresponding fields, namely the card number, the security code, the name of the cardholder and the expiry date of the said card.
As provided for in Article L.133-8 of the Monetary and Financial Code, payment by card is an irrevocable commitment, once given.
The establishment reserves the right to accept deferred payments. Otherwise, full payment is due to complete the offer purchase.
In case of error or refusal of payment, the transaction is considered as unsuccessful, the purchase is then suspended.
Payment security is guaranteed by MangoPay, a subsidiary of the Mangopay Advent International bank.
MyBeezBox is at no time in possession of the money, the latter passing through an escrow account opened specifically on behalf of the establishment.
Article 7.1
In the case of a complaint concerning the purchase of an offer or the receipt of the exchange voucher, you can contact the establishment Le Moulin de la Tardoire by :
  • Letters, at the address Lieu-dit « Forge » - - - 16220 Montbron - FR,
  • Email, at the address moulintardoire@bonkdo.com
  • Phone, to 05 45 66 41 46
In the event of an error in the sending or content of the exchange voucher, or a deterioration of the exchange voucher when it is sent, you have a 14-day period from the day of receipt to inform the institution.
In the event of loss or theft of your voucher, it is necessary to notify the establishment within 14 days as soon as the incident is detected.

Article 7.2
The transfer of responsibility for the offer between the establishment and the customer takes place as soon as the latter is delivered, according to article 1138 of the Civil Code.
Tal com estableix l'article L. 211-4 del Codi de consum, el venedor es compromet a respectar les diferents garanties contractuals que aleshores s'ofereixen. L'establiment certifica que disposa d'una assegurança de responsabilitat civil adequada a l'activitat desenvolupada.
Aquesta disposició s'aplica al beneficiari que ha de disposar d'una assegurança de responsabilitat civil suficient en relació amb la pràctica d'una activitat esportiva, es consideri o no "en risc".
Article 9.1
The modification of one of the clauses of the purchase contract may be modified with the written agreement of both parties.

Article 9.2
The fact that the establishment does not invoke one of the clauses of these general terms and conditions of sale does not stipulate that the latter renounces to inquire about this condition at a later date.
The invalidity of one of the provisions of the GTC does not entail the invalidity of these conditions.
The establishment publishes its offers on the https://www.moulindelatardoire.fr/, the content appearing on the latter (photos, videos, etc.) is the property of the establishment and may not be reproduced without prior authorisation.
If necessary, the establishment has the right to take legal action against the natural or legal person responsible for this damage.
INFORMATION WE COLLECT
When you use MyBeezBox
When you visit websites using the technology offered by the MyBeezBox solution or register for one of our services, we ask you to provide personal information about yourself.
We automatically collect information about your computer hardware and software. This information may include your IP address, browser type, domain names, Internet service provider, files viewed on our site (HTML pages, graphics, etc.), operating system, clickstream data, access times and addresses. This information is used by MyBeezBox for the operation of their services, to maintain quality of service and to provide general statistics regarding the use of our services. For these purposes, we link this automatically collected data to personal information such as name, email address, address and phone number.

When you make a transaction via MyBeezBox
When you make a transaction, we also collect your banking information such as your credit card number and the CCV/CVV code so that MangoPay, our banking partner, can proceed with the proper operation of this transaction.

HOW WE USE THE INFORMATION COLLECTED
All customers signing a contract with MyBeezBox agree to abide by the terms of the contract as well as those applicable by the GDPR on the use, collection, and processing of personal data. No information is resold to third parties.
No information is resold to third parties.
If you provide us with credit card information, we use it only to verify your financial qualifications and collect payment from you. We use a third-party service provider named MangoPay to handle credit card processing. This service provider is not authorized to store, retain or use the information you provide except for the sole purpose of processing credit cards on our behalf. We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures.

LENGTH OF TIME WE RETAIN PERSONAL INFORMATION
The length of time we retain the information we collect about you depends on the type of information, as described in more detail below. After that time, we will delete or anonymize your information or, if that is not possible, we will securely store your information and isolate it from further use until deletion is possible.
We retain the personal information you provide to us when we have a legitimate business need to do so (for example, for as long as necessary to contact you about your contracted Service or our other services, or as necessary to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no legitimate business need to process your personal information, we securely delete or anonymize it or, if that is not possible, we securely store your personal information and isolate it from further processing until it is deleted.
If a customer terminates the use of all services offered by MyBeezBox, we will provide the customer with access to all information stored for the customer by the subscription service at the customer's request, including personal information provided, for export by the customer in accordance with our commitments set forth above. After termination, we may, unless prohibited by law, delete all such customer information.

HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You are free to exercise your privacy rights:
  • You may request access, correction, update or deletion of your personal information.
  • You may object to the processing of your personal information, ask us to restrict the processing of your personal information or request an extraction of the data we hold about you.
  • If we have collected and processed your personal information with your consent, you are free to withdraw it at any time. Withdrawal of your consent will not affect the lawfulness of any processing we have carried out prior to your withdrawal, nor will it affect the processing of your personal information carried out on the basis of lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.
To exercise any of these rights, please contact us at contact contact @ mybeezbox.com or by mail at MY SELLING TOOLS, Service MyBeezBox, 6 traverse Jules Guesde, 92100 BOULOGNE-BILLANCOURT. We will respond to your request to change, correct or delete your information within a reasonable time and will inform you of the steps we have taken.
El servei quedarà suspès en cas de força major, impedint que l'establiment compleixi les obligacions derivades del contracte; si el cas de força major persisteix més enllà de 3 mesos, la suspensió del contracte es pot considerar definitiva.
Si és necessari, l'establiment disposa d'un termini de 14 dies, a comptar des del moment en què en tingui coneixement, per comunicar-ho al client.
Les condicions de reemborsament es valoraran posteriorment i individualment segons l'establiment.
Aquestes condicions generals de venda es regeixen per la llei francesa, així com les condicions per a l'execució, resolució i avaluació del contracte i la resolució de litigis.

FAQ - Le Moulin de la Tardoire

  • How long are the gift vouchers valid for?
  • I'm the lucky beneficiary of a gift certificate. How to use it?
  • Quines són les opcions d'enviament disponibles?
  • El pagament és segur i lliure de riscos?
  • Quina notificació rep el destinatari del xec regal?
  • Quina notificació rebré després d'haver comprat el meu certificat de regal?
  • Com funciona la compra d'un val regal?
  • What are the advantrages of buying a gift voucher online?
  • Can I customize the gift voucher?
  • Quines són les formes de pagament que s'ofereixen?
  • Can I receive the gift voucher immediately?
  • Puc comprar diversos vals en una sola comanda?
El període de validesa d'un val regal és de 365 dies. La data de caducitat s'indicarà al xec regal que es lliurarà a l'afortunat.
Pots posar-te en contacte amb nosaltres mitjançant l'adreça de correu electrònic i el telèfon que apareixen al teu xec regal. Contacta amb nosaltres utilitzant el codi del teu xec regal i estarem encantats d'avisar-te quan estiguem disponibles per fer la teva reserva.
  • Per correu electrònic al destinatari - el destinatari del val el rebrà a l'instant a la seva bústia de correu electrònic.
  • Per imprimir a casa - el comprador rep el val per correu electrònic (en format PDF) i el pot imprimir per lliurar-lo en mà al destinatari.
Yes, payment security is guaranteed by MangoPay, a subsidiary of Mangopay Advent International. No banking data will be stored. Your credit card number will never be communicated to a third party. Your payment information is encrypted and secured using SSL protocol.
Si heu seleccionat enviar "per correu electrònic al beneficiari" quan feu la compra, rebrà un correu electrònic amb el seu xec regal (en format PDF). En la resta de casos, el beneficiari no rebrà cap correu electrònic de la nostra part.
Després de la validació del pagament, rebràs un correu electrònic de confirmació de compra amb el xec regal (en format PDF). Aquest correu electrònic pot trigar uns minuts a arribar.
La compra del teu xec regal es farà en 4 passos:
  1. Personalització del xec regal, elecció d'opcions i mètode d'enviament
  2. Omplint les teves dades de contacte
  3. Omplint les dades del beneficiari així com el missatge personalitzat
  4. Pagament en línia segur
Garantia del millor preu - En comprar directament al proveïdor de serveis no pagueu cap tarifa addicional.
Time saving - Thanks to the emailing, the gift voucher will be sent instantly as soon as the payment is validated.
Ecològic - Preocupat pel nostre medi ambient, l'enviament per correu electrònic redueix la impressió en paper.
Sí, afegint opcions i, possiblement, personalitzant el nombre de nits o persones, pots enriquir el xec regal inicial i afegir activitats addicionals. També podeu afegir un missatge personal per al vostre beneficiari.
To allow an instant validation of your purchase, payment is only made by Credit Card: Carte Bleue, Visa or Mastercard.
The gift voucher will be sent to you by email (in PDF format) instantly upon validation of payment. It may take a few minutes to receive the email.
No. If you wish to offer another gift voucher, click on "Return to shop" at the end of your order to make a new purchase.